Store Hours
We are open Monday through Friday. 10:00AM - 4:00PM MST. We are closed on Saturdays, Sundays and Holidays. Closed on December 25th, 26th, 31st of 2008 & Jan 1st 2009.
Ordering
Order via Secure Yahoo! supported online shopping cart or phone in your order. We accept Visa, Master, American Express, money order and personal checks*. *Orders paid by personal checks will be delivered after check has cleared.
Accepted Payment
Visa, Mastercard, American Express credit cards and Visa/ Mastercard debit cards. Money orders, cashier’s check and personal checks*.
*Orders will be shipped after checks have cleared. Checks that are returned will be accessed an extra account fee.
* * * NOTE * * *
CREDIT CARD BILLING ADDRESS AND SHIPPING ADDRESS MUST BE THE SAME TO PROCESS ORDER.
Shipping
Order placed Monday thru Friday before 5:00pm MST will be shipped same day.
Orders placed after 5:00pm MST, on holidays or otherwise indicated as "closed days of operation", will be shipped the next business day.
The majority of our products are shipped via United Parcel Service (UPS). However, the item(s) may be shipped via FEDEX or UPS by the manufacturer. PO BOX & military addresses are shipped US Postal Service. Shipping rate is depended on weight per order anywhere in the continetal US. There will be an extra shipping & handling fee to the following products;
* Medical Furniture (hospital beds, tables, chairs etc.)
* Power Scooters & Wheelchairs.
* Any orders with a value over $100.00.
* Any orders requesting special handling
Shipping Service Options^ are as followed; (rates are determined by weight)
UPS Ground Delivery confirmation
US Postal ServicePO Box or military base addresses only (will receive a shipping fee)
UPS UPS 3 Day SelectSM 3 Day Fast Delivery
UPS 2nd Day Air®Quickest delivery available
Sorry, we no longer ship International
Orders with incorrect shipping will be delayed. Incorrect address will be assessed an extra freight charge**.
Choosing US Postal Service is available for PO Box & military addresses only. A shipping fee will not be in the transaction. The shipping fee will be sent via email and the item(s) will be shipped upon email acceptance of the shipping fee. If you do not have a PO Box and/or military address your order will not be "On-Hold" until another shipping service option is chosen and paid.
Tracking Shipments
Tracking #'s will be emailed within 24 hours of transaction, except with P.O. boxes and/or military bases addresses. Email at customerservice@grandviewmedical.com us if you did not receive a tracking #.
^PO BOX & military addresses will be shipped via USPS.
- Shipping Address – providing Grandview Medical Supply with the correct address is the customer’s responsibility.**
**A minimum of $15.00 fee will be accessed for incorrect shipping address.
Comments or Questions?
Email: customerservice@grandviewmedical.com
Return Policy
We are committed to ensuring that all of our products and services meet the highest of quality standards. Please email us to discuss the return/exchange. Returned items must be in their original packaging, unopened, and in good resellable condition in order to be replaced or refunded. No returns will be accepted after 30 days of delivery date. All returns are subject to a 15% restocking fee.
Exchanges for a different product
There will be a 5% exchange fee on the original product price. The 20% restocking fee will be in effect on the original or first product purchased if all items are returned for a refund.
***(PLEASE NOTE THAT WE ARE UNABLE TO EXCHANGE OR REFUND ITEMS THAT HAVE BEEN DAMAGED, WORN OR DIRTY DUE TO USE).***
Customers wishing to return an item for credit must contact our office within 10 days of merchandise being delivered to obtain a refund minus the appropriate shipping charges, restocking fee and possible repair fees.
Step 1. It's required to contact our customer service department via EMAIL. (No phones calls will be accepted.)
email; customerservice@grandviewmedical.com, please put "Return Item" in subject line. Type in the email - your complete order # (ie yhst-76653159697594-1029)
- the name & product#
- your contact info. name, address, phone and email.
Step 2. A customer service rep. will email you with instruction to ship the item a UPS shipping label (Return shipping fee is completely no charge to the customer) and a Product Return Form.
Step 3. Upon receiving the returned item(s), an email will be sent out within 14 business days to update the customer of the return item(s) inspection report. (Please allow 14-30 days for credit to appear on your statement).
Return Authorization Number (RAN)
Return Authorization Number (RAN) must be obtained from customer service or a sales representative for any and all returns. To obtain your RA number simply call us at 801-433-8187, 9:00AM-4:00PM MST, Monday through Friday (except on holidays). If the item is return to us without a RAN it will be returned to the customer at the customers expense or subject to a 25% restocking fee.
Sizing Concerns
We cannot guarantee the sizing of an item. The sizing indicated on our websites come directly from the manufacturer recommended sizing. Please make sure the sizing is correct before ordering your brace.
Non-refundable products
We are unable to accept returns for any open or used item that has a seal broken, package opened or appears to be used will not be refunded. Also due to state and federal regulations any product that has been worn or come into contact with the human body is not returnable or refundable for example any washable/ reusable pad, any type of garment, clothing and/or uniform, undergarment, bedding, orthopedic products, single-use items, disposable items, ostomy products and other medical products.
Refund of funds
Funds will be refunded after item(s) have been returned and checked for use or damages. Upon inspection and review an email message will be sent to the email address on confirmation order with an update. |
